By accepting our service fee quote and/or making a payment, you acknowledge that you have read, understood, and agreed to all of the terms and conditions outlined below.
Estimating Services: Typical delivery of material takeoffs and cost estimates is 2–6 business days after order confirmation and full payment. Large projects or multiple trades may require additional time.
Site Plan Services: Delivery of grading, drainage, or civil site plans follows the same timeline, depending on project complexity and scope.
Shop Drawings Services: Turnaround depends on the number of drawings and level of detail, generally 2–6 business days after receiving all necessary information and payment.
Once we have your plans, project details, and scope of work, we will provide a quote with a secure PayPal or Stripe payment link.
Full payment is required before work begins on any estimating, civil design draft/site plan, or shop drawing service.
Payments are non-refundable once work has commenced. Work begins within a few hours of payment confirmation.
Refund exceptions: If the client cancels within 4 hours of payment, a refund may be issued.
Estimated delivery timelines will be communicated at the time of order confirmation.
Timelines begin only after receipt of full payment or agreed deposit and all required project information.
Delivery timelines are based on project complexity, current workload, and receipt of all required client information.
While we strive to meet estimated delivery dates, unforeseen circumstances (e.g., delayed client responses, plan changes, or technical issues) may impact timelines.
Clients will be notified promptly of any changes to the delivery schedule.
Minor Revisions: Included at no additional cost. Minor revisions include correcting labels, dimensions, annotations, or slight adjustments that do not impact the overall design or estimate.
Major Revisions: Significant scope changes, redesigns, or modifications to grading, drainage, utilities, structural elements, or site layout will be billed separately at our standard rates.
Addendums & Plan Changes: New or revised plans (e.g., addendums from architects or engineers) will be reviewed, and if they require substantial changes to previously delivered work, additional charges may apply.
All requested revisions and plan changes must be submitted in writing.
Our cost estimates are generated using costing data like RS Means and other online data resources, and represent average zip code based prices only. They do not account for specific overhead, equipment costs, custom item pricing, and similar factors. We do not validate prices with manufacturers. Before utilizing our information, we urge you to carefully review the pricing. While intended as a guide for average costs in your job site area, your actual pricing may vary based on your company’s unique overhead, profit margins, requirements, and consumables. If you have a preferred price list, we are open to incorporating it into your cost estimation results.
Additionally, please note that your Excel worksheet is editable, allowing you to adjust prices according to your company’s needs. The explanation of average costing is also provided on your estimate and invoice. Given the fluctuating market conditions affecting construction prices in the USA and Canada, it’s essential to verify this information before making decisions.
We strive to be as accurate as possible on all work performed for our customers. However, please make sure to complete your own quality control and review to ensure it meets your expectations. Due to job conditions and area variables, your final requirements and material cost may vary.
Fee Agreement
Once we have agreed on the fee for the takeoff, estimate, or bid, we will provide you with a payment link. This link will be sent via email and will direct you to a secure payment gateway( Stripe or PayPal). Please note that FULL payment is required before we begin work on the material takeoff or estimate report.
Payment Methods
A PayPal or Stripe payment link will allow you to pay the 100% upfront fee using various options, including:
We do not collect or store any credit card information directly. All payments are processed securely through PayPal or Stripe, which are trusted payment partners.
Please ensure that the payment is completed using the provided link in email. We do not have any responsibility to process payments on customer’s behalf, and customer is responsible for entering their payment details directly into the secure payment interface of PayPal or Stripe.
Estimate Revisions and Inquiries
We base all takeoffs and estimating on the date and version of the original drawings/plans submitted at the time of quoting. If there are any human errors or type-o on our part, we do offer free unlimited revisions to correct your takeoff reports within 90 days of delivery. We also note your files with any requested changes so that your next order will include your preference.
If a client requires revisions to an estimate or has questions related to the provided estimate, we kindly ask that all inquiries be submitted via email. Our estimators typically have busy schedules, making it challenging to accommodate phone calls or meetings for every client. By communicating through email, we can ensure that your questions are addressed promptly and thoroughly.
Please be advised that the fee paid for a material takeoff, or cost estimate report, or shop drawing or conceptual civil plan, or site plan report is generally non-refundable. Cancellation requests will only be considered if the client contacts us within 5 hours of making the payment via PayPal or Stripe. We do not offer cancellation / refunds after work has been started, completed or delivered to client.
Refund Process:
Note: Veracity Takeoff Estimating LLC reserves the right to modify or update any or all terms and conditions at any time, without prior notice. By engaging with Veracity Takeoff Estimating LLC, you agree to abide by the terms outlined in these Terms of Service and Conditions.